Help

Something not working, or a question about a payment? Write to contact@beerdrop.app. We answer within two working days.

I sent a beer and nothing happened

The other person has 5 minutes to accept. If they do not, the beer closes by itself and your card is not charged. A reservation can stay visible on your bank statement for a few days before it disappears.

I did not get my money

Money for a beer is paid out to your bank account automatically, usually within a few working days. Check under You, then Bank account, that your account is ready and nothing more is needed.

The photo was not a beer

Open the beer, tap the three dots, and choose Report. We look at every report and can refund you.

Delete your account

In the app: open the You tab, scroll down, and tap Delete my account. Your profile, friends, beers and photos are removed straight away. If a beer is still open, wait until it is finished first. Cannot get into the app? Mail us from the address of your account and we delete it for you. Payment records that Stripe must keep by law stay with Stripe.